Shipping Policy

Delivery Policy

KENORA

Local delivery is available within 1-2 days for in-stock items. This service is free on all orders of $250 or greater. A $50 delivery fee is payable for emergency deliveries under $250.

Free pick-up can be arranged. All orders will be available at 155 Main St South at The Beauty Cabin.

REGIONAL

Regional delivery is available. You may be granted free delivery on orders of $2000 or greater. Delivery is made within 1-3 days. Please inquire if emergency same-day delivery is required.

Free pick-up can be arranged in Kenora Ontario. Your order will be available for pick-up at 155 Main St South at The Beauty Cabin.

Our regional territory includes but is not limited to the following:

Ontario
Dryden
Sioux Lookout
Fort Frances
Red Lake
Nestor Falls/Sioux Narrows
Rainy River
Ignace
Minaki

Manitoba
Falcon Lake/West Hawk
Steinbach
Winnipeg
Beausejour/Lac du Bonnet
Lorette

Shipping Policy

When is the cost of shipping calculated?

Shipping will be calculated once the order has been placed and paid for in full. Please allow us 1-2 business days on large orders to prepare the repackaging of the products. Once prepared we will provide you with a shipping quote using our very competitive domestic forwarding partners for your approval. If you have your own agent, you may pre-pay the shipping and forward us the label within 24 hours.

How is freight calculated?

The cost of shipping will be based on volumetric weight. This is the system of weight that all major courier and LTL companies use. Lightweight but voluminous products cost more to ship than their actual weight. The formula is as follows

(l x h x w) / 5000 = Volumetric Weight

For example,

1 box of 12lbs (5.44kg) of cotton measures

Dimensions: 60 x 30 x 30 cm

Volumetric Weight Formula: 54,000 (volume) / 5000 = 10.8kg

Therefore the courier/LTL company will charge a per kg rate based on 10.8kg and not the actual weight of 5.44kg.

Some items are exceptionally heavy such as salt scrub, pedicure soaks, lotion, chemicals, polishes etc. in which case the actual weight may outweigh the volumetric weight. In this case the courier/LTL company will charge based on the greater of the two measurements.

Shipping Allowance

For orders of $1500+ you may qualify for a shipping allowance. Salon Pro will subsidize your shipping costs as our way of showing appreciation for your business cooperation.

What if shipping is too expensive?

Generally the cost of shipping is very affordable.

If you feel that the cost of shipping is too expensive using either our forwarding partners or your own agent you can cancel the order. Please be advised that all orders that are cancelled prior to shipping will be subject to a 20% restocking fee. For large orders ($2000+ or includes heavy supplies) you may wish to contact us first to get an idea of what the shipping costs may be.

Dangerous Goods (HAZMAT)

What is dangerous materials?

Dangerous materials, also known as HAZMAT (hazardous materials) are materials that when spilled can cause harm to humans, animals, or the environment. These items require special clean-up procedures regulated by government bodies.

List of dangerous materials

  • Acetone
  • Isopropyl Alcohol
  • Nail Polish (mildly hazardous)
  • Lithium-ion
  • Spa disinfectant
  • Any item that is flammable
  • Any item that is poisonous

How will this affect me?

The cost to ship dangerous materials is greater than non-dangerous materials. In some cases certain courier companies will refuse to insure the goods or outright refuse to send them. While this is rare, it has been our experience that the costs associated with shipping dangerous materials is quite affordable and usually doesn’t pose much of a problem. That being said, courier and LTL companies are constantly changing their policies. This is why delivery by Salon Pro may be the only option for your business.